Grievance Policy Name* First Last It is the policy of Aveyron Homes, Inc. to ensure that people served by this program have the right to respectful and responsive services. We are committed to providing a simple complaint process for the people served in our program and their authorized or legal representatives to bring grievances forward and have them resolved in a timely manner.*TrueFalseIf a person receiving services or a person’s authorized legal representative wishes to file a grievance, what would the proper procedure be?*A. The person or legal representative should speak to a person that they feel comfortable with about their complaint or problemB. Clearly inform the staff person that they are filing a formal grievance and not just an informal complaint or problemC. May request staff’s assistance in filing a grievance reportD. All of the aboveA person receiving services and their case manager will be notified of this policy, and provided a copy, within seven (7) working days of service initiation.*TrueFalseIf the person or person’s authorized or legal representative does not believe that their grievance has been resolved they may bring the complaint to the highest level of authority at Aveyron Homes. That person is the Executive Director, Kathleen Kalenberg.*TrueFalseAll complaints will be resolved within _______________of the receipt of the grievance?*A. 21 calendar daysB. 5 working daysC. 30 calendar daysD. 14 working daysEmailThis field is for validation purposes and should be left unchanged.